FREE SHIPPING ON ALL UK ORDERS

Payment & delivery

 Payment

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Solo, Switch and Maestro. All transactions are shown and charged in GBP £ Sterling.

Fulfilling-your-order

Upon acceptance of your order, you will be sent a confirmation by email. At this point there will be a binding legal contract between us.

If for any reason we are unable to fulfil your order, or part order, or process your payment for any reason you will be notified as soon as possible.

After requisite credit card checks and verification of delivery/billing address, your order will be dispatched within 2-3 working days, unless you have selected an express delivery option. Please note that orders received after 1pm (GMT) on Friday will be shipped the following Monday. Please note we are unable to process and dispatch your orders on Bank & Public Holidays.

NV London Calcutta will make every effort to deliver promptly, but we will not be liable for any loss caused to you by late delivery by third parties engaged to deliver your orders to you.

Postage-&-delivery

The 2 Day Express Delivery option is only available for orders with UK delivery addresses. Orders placed after 1pm UK time will count as being placed the following day.

We can help with international express deliveries or next day UK deliveries but only on an order by order basis. Please contact us to discuss your requirements, or include a note with your order, and we can arrange shipping quotes for you which will be charged on at cost.

Please note we do not dispatch on weekends or on Bank / Public Holidays and you will need to make your calculations for delivery times accordingly.

International Deliveries are charged according to two zones (Europe or Rest of World). Please allow between 10-25 days for standard international deliveries.

Please call the constantly manned delivery hotline on 07796 837 575 or email contact@nvlondoncalcutta.com if you would like to discuss any special or urgent delivery requirements. If we can help, we will!

 

UK Delivery
Standard 2-3 working days Free
2 Day Express (orders placed before 2pm, Monday – Thursday) £6.00
European Delivery
Standard Delivery £8.00
Rest of the World Delivery
Standard Delivery £20.00

What-service-do-you-use-to-

We use Royal Mail for parcels within the UK and a recorded service for those over £25. For international deliveries we source best quotes from a selection of preferred couriers and Royal Mail.

Can-I-track-my-order

Within the UK, if you order is personalised or over £25 we can supply you with a tracking number for you to track your order, on request.

International-duties-&-taxe

For shipping outside the EEC, please note that your order will be shipped exclusive of import duties and customs charges- i.e. DDU (Delivered Duty Unpaid). In some countries you may also be requested to pay additional import duties and local sales taxes at the time your order is delivered to you.

In the event that you may wish to return any item, please note that import duties and local sales taxes will not be refundable by us.

Exchange-rates-f

Exchange rates vary but there are a number of online conversion tools available. Google will give you a rough idea by typing your query like so: 50 GBP in USD.

We will process the payment in GBP so the exchange rate will be determined by your bank provider at the time of this transaction.

VAT

We are registered for UK VAT . All prices shown across the site include this tax.